Q: How does your hire business generally work?
A: We try to provide the most flexible hiring system we can in a way that works best for you, too. Every item that we have listed generally has a “day” hire fee, which means you get it for a full 24 hours. All of our items are kept at our warehouse in Bayswater, which you can collect from 10am – 4pm every week day except Wednesdays or on Saturday between 10pm - 2pm. If we aren’t open on the day you’d normally need to drop it back – it means you get it for an extra day for free!
When you collect your equipment, you’ll need to pay upfront (see our payment options page for details) and agree on a return time. You’ll also be asked to sign our Hire Agreement, which you can also check out on our “Hire Agreement” page.
Then, it’s over to you! Go and have a great time with the gear!
If you need extra time to return the item the next day, generally we are happy to help – but please, the more contact you can provide here is essential to us – just so that we can prepare for any future equipment hire we may have.
Q: If I’m unsure of what I want or need, can I speak to someone?
A: You bet! We try and make ourselves available as much as possible and in as many convenient ways as possible. Check out our “Contact Us” page HERE for all of the ways you can get in touch with us!
Q: What happens if some of the equipment we have hired stops working on our show?
A: We generally try and stock only the highest quality equipment with the best possible reputation behind it. If you are having trouble with the equipment, it has stopped working or you simply need a bit of assistance – feel free to give our warehouse a call during business hours.
If it is outside our normal business hours, please call the emergency number you were given when you collected your equipment – this will connect you to your nearest on call technician. We will normally try and offer some basic troubleshooting over the phone first – however, if we are unable to solve the issue this way or in the unlikely event that the equipment has failed; we’ll arrange for a call out to you at the soonest possible convenience.
Q: What delivery & pick up options do you have?
A: A huge part of what we do is the delivery, set up and collection of equipment.
Generally speaking, we can do it all for you! For a full list of delivery prices, locations and set up fees, check out our “Delivery Info” page HERE.
Q: How can I pay?
Preferred method: Direct Bank Transfer (Fee-less)
We also accept: VISA, Mastercard, American Express (with a 3% surcharge).
All of our options are detailed within our invoices.