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DIY Hire

FAQs

Our most asked questions

If you have any further questions, Please don't hesitate to get in touch with the team.
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Do you sell equipment?

We do! We are an authorised dealer for most AV and intergration brands. Buying from us can be cheaper than other retail outlets! Contact us for pricing

Is there a minimum order?

Not at all - no hire is too small.

What are your payment options?

EFTPOS is available for payment upon pickup. We do accept cash but we cannot provide any change as we operate a cashless premises. Payment can also be made in advance via online credit card payment or bank transfer. Bank transfers need to be made at least three days in advance of your hire to allow time for the payment to process.

What happens if hired equipment gets damaged?

If equipment is damaged on a hire, please contact us immediately. In most cases, the hirer is responsible for the full replacement or repair of the equipment.

I'm struggling to set up the equipment - can you help?

Absolutely! We offer after hours phone support and will try to run you through any issues (charges may apply). We can also send a technician to help you on site (call out fee applies).

What if I can't return the equipment on the agreed day?

Sorry to hear that! Things happen - the important thing is that you give us a call and we'll work it out. Often a day rate of equipment hire applies.

Can you set up the equipment for me?

Of course. Let us know at any stage of the booking and we'll include set up and pack down costs in your quote.

How do I make a booking?

The easiest way to make a booking is to give us a call or send us an email! One of our team will be in touch to walk you through our hire process.

How does delivery and collection work?

Our standard delivery covers all of the Perth metro area, and we can generally deliver to most locations in WA on a case by case basis. We will work with you to arrange a specific time for delivery and collection, however in some instances we may need to work within a certain window of time. Unfortunately we do not offer delivery on orders under $500 inc GST.